Extensions Assessment - User_School

Page 42 TROUBLESHOOTING Logging In Q: I’m having trouble logging in with my username and password. What should I do? A: Make sure you are correctly typing the information you received from your district administrator. Type it exactly how it appears on the slip of paper you received with the information on it. If you still are unable to log on, speak with your district administrator and verify that you have the correct username and password. If the problem persists, please have your administrator call Math Teachers Press at 1-800-852-2435. Unable to Enter More Teachers/Students Q: When I attempt to enter more teachers or students into my school, a message appears informing me that we have reached the maximum number. What should I do? A: Your school district purchased a set number of licenses. Ask your district administrator to buy more licenses. State Standards Q: Our state standards are not appearing on the class record sheets. What should we do? A: Make sure you are selecting “View/Print Full Version” on the Class Record Sheet web page. A PDF should appear that includes the state standard located above each question number. If you are not able to download a PDF image, make sure you have Adobe or Adobe Reader installed on your computer. If you do not have the software, please contact your school IT department to assist you in downloading it to your desktop. If you are able to download the PDF but the standards are still not appearing, please contact your school administrator to make sure the assessments have been correlated to your state standards. The administrators may call Math Teachers Press to verify. Tests Not Active Q: The tests are still not appearing ACTIVE after my teachers assign them. What should we do? A: Go to the ASSIGN TESTS button and be sure that your teachers have set the dates to include the date of testing. Be sure to check the year. Then check the time to be sure it includes the hour for testing. Be sure to check AM and PM. Students Can’t Log In to Take Test Q: Our students are saying they can’t log in to take the test. Why is this happening? A: 2 possible reasons. First , the test you want them to take may not be ASSIGNED properly. Have the teacher(s) go to MANAGE TESTS and the ASSIGN TESTS button and double-check the dates, especially the year. Then check the times, especially the AM and PM. Second , the browser settings (on every computer) must accept cookies , otherwise students won’t be able to log into the test.