Extensions Assessment - User_District

Page 49 Students Can’t Log In to Take Test Q: Our students are saying they can’t log in to take the test. Why is this happening? A: 2 possible reasons. First , the test you want them to take may not be ASSIGNED properly. Have the teacher(s) go to MANAGE TESTS and the ASSIGN TESTS button and double-check the dates, especially the year. Then check the times, especially the AM and PM. Second , the browser settings (on every computer) have to accept cookies , otherwise students won’t be able to log in to the test. Students Can’t Advance Past Question 1 Q: Once our students get to question 1, they select an answer and click the “Next” button, but they cannot advance and the status bar doesn’t go away. Why? A: Somehow your browser took the students to our unencrypted/unsecure HTTP address. Type in “https://” before the www and press the return key or log off and type “https://www.mwmassessment.com/” into the address bar. Q: Our browser has the “https” in the address but our students still can’t advance past question 1, why? A: You may be using Internet Explorer 11 as your browser. If so, you must add our URL ( https://www.mwmassessment.com/) to the compatibility view list. Students Can’t Select an Answer Q: After our students log in to the test, they try to select an answer but nothing happens. What’s wrong? A: The browser settings (on every computer) must have JavaScript Enabled , otherwise students won’t be able to select an answer. Tests Results Not Appearing for a Student(s) Q: Classes have finished testing but some student results are not appearing on Planning Reports or Class Record Sheets. What is happening? A: Make sure that the missing student(s) have answered ALL test problems and have clicked on the “TURN IN TEST” button. Otherwise, their tests are considered incomplete and will not appear on any Planning Report or Class Record Sheet. You can log in as the student and click through the test and click on the “TURN IN TEST” button or have the student log in to finish any unanswered problems and then click the “TURN IN TEST” button.